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Competencies are also never limited to what you find here. If you find a training class or course that will further your career goals, please submit a proposal. It should substantially align with your current career plan goals and objectives, and if it does, we will work with you to define the competencies you will obtain from it.
What you think is important is important to us. Send us your ideas and suggestion for what should be here and for proposed topics by tapping on the Feedback or Questions about this Chapter link, below.
Check back often for updates.
After completion of the initial training period, all staff who provide client services are asked to complete refresher training annually in the topics listed in the table below. The purpose of these refreshers is not that you put the policies and procedure to memory, rather these brief trainings designed with the intention of:
- re-familiarizing you with the guide so that you can more easily find answers to questions when you have them, and
- to point out and changes that have been made since your last refresher.
You will take a quiz (or complete a return demonstration) for each of these refreshers. These quizzes are open book. To complete the training:
- Open the guide link to the policy below. Read through it.
- In an second browser tab, log in to Tabs and navigate to Annual Training, then open the quiz with the topic name below.
- Find the answers to the quiz quesions in the guide.
- Tap to score your quiz. Once you achieve a passing score, you may approve the quiz yourself.
- Document your time using the service type: "Annual Required Training" and list in the note which training you completed. (These trainings are designed to be completed in 30 minutes or less.)
Employees in the Training Period
New employees monthly trainings scheduled in those first four months (months that overlap with the 90-day traning periond, but should begin immediatley completing referesher training in the first month following completion of 90 days of employment.
| Month |
Topic |
Guide References |
| January |
Risk Assessment, Crisis, and Relapse Prevention Planning |
Risk Assesssment, Crisis and Recovery Maintenance Planning |
| February |
Incidents, Accidents, Sentinal Events |
Incident, Accidents Hospitalization, Sentinal Events |
| March |
Crisis Intervention/ De-Escalation
EIDBI only: Holds and Restraints
(Return Demonstration) |
Positive Behavioral Redirection, De-Escalation and Intervention
|
| April |
Staff Health and Safety
Universal Precautions/ Infection Control
Center-based services only: Health and Safety Procedures |
Staff Health and Safety
Health and Safety Procedures for Center-Based Services for Children |
| May |
Career Development, Staff Benefits, Paid Time Off and Leaves of Absence |
Career Development Guides, including:
Career Development and Performance Management
Guide to Staff Benefits
Paid Time off and Leaves of Absence
Personnel Policy
|
| June |
Emergency Procedures |
Health and Safety Quick Links
Staff Health and Safety
Client Safety, Accidents, Incidents and Sentinel Events
For Center-Based (EIDBI) Services:
Health and Safety Guide for Center-Based Services |
| July |
Vulnerable Adult and Child Maltreatment |
Reporting Maltreatment Of Vulnerable Adults or Children |
| August |
Data Privacy and the Minnesota Health Records Act
UCare Model of Care Training (You may watch the video or tap through the powerpoint presentation in the link. Up to you.) |
Data Privacy, HIPAA, and the Minnesota Health Records Act + Technology Guide
UCare Model of Care Training
|
| September |
Fraud, Waste and Abuse |
Preventing Fraud, Waste and Abuse |
| October |
Boundaries and Ethics |
Boundaries, Ethics & Scope of Practice |
| November |
Client Rights |
Rights of the People We Serve |
| December |
Effective Advocacy |
Effective Advocacy
Health Care Programs and Insurance Advocacy |
Core competencies are required to advance using Competency-Based Training. Core competencies include, but are not limited to:
- Working assigned FTE (as requested by you, or in rare cases assigned by us),
- Meeting productivity targets assigned to your role, and
- Documenting concurrently and accurately, as defined in the Documentation and Electronic Health Records Guide.
- Meeting core competencies (general and for the specific services you provide - most service-specific competencies still need more definitions in other service-specific parts of this guide).
All staff must be meeting core for their position in order to qualify for competency-based pay increases, as defined in the Career Development and Performance Management Guide.
This section desribes available Advanced competency-based training. These might apply to one or more services, and the applicable services will be listed in the header information for each.
Advanced training courses are available for any staff member in any position who has successfully completed their orientation/probationary training requirements and is in good standing (not currently working under a Performance Intervention Plan).
Competencies based on completion of training will be awarded a commensurate pay increase at the start of the next quarter to anyone who completes the training and return demonstration, and who is meeting core at the time of completion.
*Your request to attend the training must be approved by your Program Manager.
If no prerequisite is identified for a specific training, there is none. Where identified, please notice.
Upcoming Internal Classes
Topic: Rent Wise - Courtney
Part 2 (unit 3): 10/17 8:30 – 9:30
Location: 101 (I can offer Zoom if there is interest from metro staff)
Competencies: 15
Topic: E-IMR #2 – Calla
Duluth Conference Room December 4th
Time: 8:30-10
Competencies: 15
Metro office
December 9th 10-11:30
Competencies: 15
Topic: : Drug abuse, Illegal and Prescription Subsances – Mariah
Hybrid, In-person or Zoom December 19th 11am
Competencies: 5
Self-Paced Opportunities
Topic: My Plate
Source: USDA My Plate
Competencies: 8
Completion: Use My Plate in a service plan with a client.
Source: Relias
Numerous short self-paced trainings on a wide variety of topics. Ask for short-term access, explore them, and then request permission to complete a training. Competencies are 5 per hour (as determined by Relias' estimation of class time).
There are literally hundreds of Relias options, most 1-1.5 hours in duration. These include topics such as (nowhere near and all-inclusive list):
- Social Determinants of Health
- Understanding Trauma-Informed Care
- Supporting Individuals Who Are Supporting Others
- Communication Essentials: Effective Listening
- Working with LGBTQ+ Children and Youth
- Ethical and Legal Considerations for Telehealth
- Assessing the Risk of Other-Directed Violence in Children and Adolescents
- Supporting Individuals Who Are Supporting Others
- Behavioral Health and Chronic Medical Conditions: A Guide to Screening
- Supporting Integrated Care through Case and Care Management
- Improving Behavioral Health Equity: Individuals with Marginalized Ethnic Identities
- Improving Behavioral Health Equity: Spiritual and Religious Diversity
- Many more...
Website: accend.training.reliaslearning.com. For a password to access Accend's Relias account, ask your Manager. Then search the course catalog. One of the best ways to filter the thousands of search options is by "Profession: Social Work Professionals". Try other filters if you wish.
After finding a training that addresses goals and objectives in your Career Plan request to complete a specific training of your choosing. We may opt to vet the content of the training before you are given permission to proceed and may propose an alternative.
Repeating/Refresher Training
Do not ask for additional competencies to repeat previous training you have already completed. If you feel you need a refresher, ask for access and review the training, but you wil recieve competencies only once for completing a specific topic.
This guide is a living document. We want to improve it with your help. Do you have questions? Found a typo? Find yourself wanting more information? Have a suggestion for a topic and competency list? Please send us your thoughts about anything in this chapter by tapping on the link below.
Ongoing: Quarterly updates for advanced training are refreshed.
December 29, 2022: Annual refresher training schedule for 2023 posted. Chapter posted to navigation menu.
May 30, 2024: Order of Annual Refresher Training modified. Reporting Maltreatment of Vulnerable Adults or Children moved from December to July.
May 30, 2024: Additional details for self-paced training added.
October 16, 2024: Details added for slef-paced advanced training opportunities and clarification of policies for repeating a training.
