Client Grievances

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Policy

We are committed to the highest possible quality of services. Our goal is to develop and maintain an open and trusting partnership with you. We encourage you always to speak directly to your staff members about your needs and concerns.

If you find that your staff member is unresponsive to your needs or concerns, or if you feel that you have been mistreated in any way or have a complaint, please contact us. We will listen to your concerns or complaints and work to resolve them.

Some of the things we might offer to do include the following, but only wth your permission.

• We may facilitate a meeting with you and your staff member to find a solution.
• With your permission, we will talk to your staff member about your complaint and work out a solution.
• If necessary, with your permission, we will bring your concern to others to find a solution.
• If the problem with your current staff member/provider cannot be resolved, we may refer you to another provider on our staff.

If you want to put your grievance in writing, please consider using this fillable Grievance Form. It will help us better understand the problem and how to solve it.

You may also write a letter to to explain your concern. Mail your letter or a grievance form to:

Accend Services
Attention: Executive Director
101 West 2nd Street
Duluth, MN 55802

Fax: 218.724.4041

You may also call our office and ask for a Director to discuss the problem.

218.724.3122

Don't Hesitate to Call

Sometimes, we have clients who like their provider staff very much, but do not feel that the services are meeting their needs, or they just aren't connecting. Sometimes it is hard to say so. We want you to have the very best services you can have. Please call us. We will hear you out and may be able to connect you with another practitioner who is a better fit.

 

What Can You Expect From Us?

Here are a few things you should expect from us:

• Your pracititioner will develop your treatment/service plan with you
• Your plan will be focused on your goals and recovery vision, not what we think is best for you
• Your practitioner will allways respect your values and choices, without judgment, even when you make mistakes or don't meet your goals
• Your practitioner will review your services and progress with you and make changes in your plan when you need them
• Your practitioner will honestly and compassionatley explain what he or she cannot do for
• We will not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status
• We will always listen openly to your concerns and complaints and make changes when we can to better meet your needs